Service Desk OutSourcing
Overhaul The Way You Deliver IT Support
Organizations rely on their service desks to provide IT support to their users. But the constant need to put out fires can hamper productivity. By using our service desk outsourcing, you can transform the way you operate your service desk and improve productivity.
We will create a roadmap outlining the following:
- Delivery phase and timeline
- The training needs of your people
- Time-based goals and milestones
- Sharing information with key stakeholders
- Prioritizing particular processes and objectives
At the end of the consultation, your organization will receive a document outlining how to transition from its present IT situation to one that is more desirable. ICORE Technologies will help you make the changes set out in the report, providing training and consultation along the way.
ICORE Technologies Global Service Desk
ICORE Technologies aims to increase the effectiveness of your IT. Our call-center staff has a wealth of IT experience and knowledge to help you resolve hundreds of IT-related issues, no matter what your company might need. With us, you don’t have to worry about scale: it doesn’t matter whether your organization generates 100 or 10,000 calls per month, you can rely on us to provide the support you need.
Service Desk Transformation Roadmap
Rather than offer a static service which does little more than put out fires, our service desk platform aims to transform the way your organization does IT. By developing a strategic roadmap, you’ll be able to match your IT resources to your workflow and service needs, taking your IT solutions from clunky and off-the-shelf, to bespoke.
We will create a roadmap outlining the following:
- Delivery phase and timeline
- The training needs of your people
- Time-based goals and milestones
- Sharing information with key stakeholders
- Prioritizing particular processes and objectives
At the end of the consultation, your organization will receive a document outlining how to transition from its present IT situation to one that is more desirable. ICORE Technologies will help you make the changes set out in the report, providing training and consultation along the way.
Level 2 On-Site Support
An outsourced service desk should be more than a voice on the phone giving troubleshooting instructions. At ICORE Technologies, we send people to your site, providing you with personal assistance to resolve any issues you may face, including with your network, printers, operating systems and many more.
Level 2 Remote Support
Not all businesses operate a single, central location. With our state-of-the-art level 2 remote support, ICORE Technologies can address specific issues facing distributed workforces, solving compatibility issues, providing patch management, and updating software.
User Account Provisioning
ICORE Technologies can help to automate and secure the user provisioning process. With our help, you’ll be able to:
- Capture logs of all user activity
- Create secure audit trains
- Manage and deactivate users automatically across applications
- Escalate and notify users accordingly
With ICORE Technologies, you can finally eliminate manual user account provisioning and end your reliance on emails.
Special Executive Support
Company executives often have radically different IT needs to employees. With our Special Executive Support, you get an extended level of service desk help, delivering tailored assistance for exec-specific issues, whether you’re in the office or on the go.
Flexible Service Desk
An outsourced service desk should be more than a voice on the phone giving troubleshooting instructions. At ICORE Technologies, we send people to your site, providing you with personal assistance to resolve any issues you may face, including with your network, printers, operating systems and many more.
Find Out How Your Service Desk Is Performing Right Now. With ICORE Technologies, you can find out how your current service desk is performing and how outsourcing could help to improve the status quo, helping you to get the most out of your technology investment.
Supplement Your Existing Service Desk Staff. If you already have a service desk in place, ICORE Technologies experts can supplement your existing offering, providing assistance to your existing staff.
Bespoke Solutions. Whether you make 100 or 10,000 calls per month, ICORE Technologies is here and scalable when you need it to be. Our professionals can provide reliable and efficient service desk support wherever and whenever you need it.